Upon receiving your order, a thorough inspection needs to be done to assure that there are no damages going undetected. If a part of the order is damaged, note it on the delivery receipt with the delivering driver. If you fail to note the damages, you are signing off on the shipment as delivered in "good condition" and no claim or replacements can be sent at no charge. Be sure to inspect every box. In general, damaged shipments are few and far between, but they do happen and we need to know how to handle them when they do happen.
We understand that things don't always go as planned, and once in a while there may be a need to cancel an order. Be aware, if you cancel your order or want to send it back to us after you have paid for it and received it, you will be responsilbe for getting the products back to us in good condition and the charges for getting them back to us, plus a 15% restocking charge. Custom orders are non-refundable and once they are started, they can not be cancelled.
After ordering Viking Log Furniture products, there are certain procedures that need to take place to ensure your merchandise arrives in good condition. Whether it be from a Viking dealer, or directly from Viking's factory, a full inspection of the products, piece by piece, must be done by whom ever receives the products.
When receiving merchandise from one of Viking's dealers, usually delivery is included. The delivery crew for the Viking dealers usually inspect, touch up, dust and assemble the products for you. A personal inspection of the merchandise is still recommended before letting the delivery crew leave. If there is a defect, be sure to note it with the delivery crew. They will then resolve the issue with us and replace or repair the problem.
Receiving merchandise directly from Viking's factory is a little more challenging. Ninety-nine percent of our products need to be shipped via large semi truck. In several instances, these large semi trucks will not be able to get all the way to your home, due to narrow roads and driveways. In those cases, arrangements to meet the delivery truck elsewhere will need to be made.
The delivery driver is only responsible for bringing your merchandise to the back of his trailer. He is not responsible for getting your merchandise off the truck or into your home. It is recommended to have adequate help for unloading and receiving your merchandise. Be sure to inspect all packages upon delivery. If a carton is damaged or torn, inspect it further in detail. Check the products inside the box to see if they are damaged. If something is damaged, note it with the delivery driver before he leaves. If nothing is noted, you are signing off on the shipment and saying that everything is in good condition.
Damaged pieces can be sent back with the delivery driver. New ones will be sent back to you once a claim has been filed.
Shipping damages do happen on occasion and these are the steps that need to be taken to correct the problem.
Please feel free to contact us if you have any questions or concerns in regards to shipment procedures. (320)259-0909 or email us at firstname.lastname@example.org
Payments / Sales Tax
We accept several methods of payment: Cash, wire transfer, certified check and most commonly, credit card. We accept Visa, Mastercard and Discover. We do not accept American Express. Do not email us your credit card information. Please call us to determine the right method of payment. All orders need to be paid in full before they ship. Custom orders will require half down to start them, and the balance upon shipping them. Do not send cash in the mail. Only Minnesota is subject to sales tax.